Some common reasons why cashback is declined are:
- The order was cancelled.
- The order was returned or partially returned.
- The order was exchanged or partially exchanged.
- The order was changed.
- The order was paid for using a gift code or gift voucher.
- The order was paid for using Cash on Delivery.
- The order might have been classified as bulk order from a wholesaler or a travel agent etc.
The order did not comply with the store’s cashback policy. To see details on store specific cashback policy please see ‘Cashback Terms’ section for cashback merchants.
It can take 48 – 72 hours for cashback to get tracked. In case your transaction was not tracked even after this duration, please raise a Missing Cashback Claim for the transaction which was Not Tracked. Please note, merchants accept claims for cashback not tracked cases only till 7th day from the purchase date.
Yes, there are stores and offers on which there is no cashback applicable. These will not carry the additional Cashback label.
Unfortunately, the cashback process is such that we have to wait for the store to confirm to us that the purchase was not returned or exchanged. Merchants also use this time to validate that the sale has met conditions for earning of cashback.
We constantly work with stores to reduce this wait period. However, just to be on the safe side we inform you that it may usually take 4-8 weeks for a transaction to be confirmed.
Stores like Amazon allow cashback earned from them to be used only for transfers to gift cards from Amazon . To make this distinction easier to understand, the cashback earned from these merchants is referred to as Rewards.
The process for earning of Rewards is the same as Cashback, and the only distinction being that Rewards cannot be withdrawn to a bank account. It is due to this, that the available balance on a bank transfer page may be less than your actual available balance.
Any stores carrying Rewards instead of Cashback will explicitly mention them on the respective store pages. The majority of stores do not carry rewards.
In addition to the discounts for online shopping that are listed on our website, we also give you an option of earning additional cashback on your online purchases. Stores and offers that have additional cashback can be identified by looking for a cashback labels, like – “Up to 5% Cashback” or “$ off XX dollar amount purchase” or even “free shipping” offer.